THE DEVELOPMENT OF CHATBOT APPLICATION ON LINE MESSAGING PLATFORM FOR CUSTOMER SERVICE IN JOGJA SEWA KAMERA

Dimas Pratama Jati, Muhammad Rifqi Maarif

Abstract


In recent days, customer care is one of the pivotal aspects in business environment. Quick and reliable response to any of customer question was highly correlated to customer satisfaction and obviously affect the conversion rate of any kind of products or services offered to them. Jogja Sewa Camera is a small company which the main business is to rent a camera. That company serve no less than 25 booking request and questions about the product they offered to the customer. With the limitation of operational staff, the work for responding the customer booking request and question is a bit overwhelmed. Thus, an automated mechanism was built in this research to help the company to handle the customer service. In this research, a chatbot based on Line Messaging Platform was developed for automatic customer service. This chatbot can answer any of frequent or common question and booking request from the customer.


Keywords


Chatbot; Line Messaging Platform; Customer Service

Full Text:

PDF

References


Hidayat, R. (2014). Sistem Informasi Ekspedisi Barang Dengan Metode E-CRM Untuk Meningkatkan Pelayanan Pelanggan. Jurnal Sisfotek Global, 4(2).

Budiharto, W., & Suhartono, D. (2014). Artificial Intelligence: Konsep dan Penerapannya. Yogyakarta: Andi.

Hadi, W. M., Hadi, S., & Syarif, S. R. (2017). Perancangan ChatBot Pembelajaran Pemrograman Berorientasi Object Berbasis Sistem Modular. Prosiding SENATEK 2015, 1(A), 379-386.

Chen, H. H. (2016, June). Platform strategies perspective on the OTT messaging services: A case study of WeChat and Line. In annual conference of International Telecommunication Society, Taipei, Taiwan.

Solichin, A. (2016). Pemrograman web dengan PHP dan MySQL. Penerbit Budi Luhur.

Kadir, A. (2010). Mudah Mempelajari Database MySQL. Yogyakarta: Andi.

Noviandha, F. D. (2017). Mengenal Slim Framework, Microframework Berbasis PHP. [Online] Available at: https://www.codepolitan.com/mengenal-slim-framework-589f4003286cb [Accessed 1 7 2018].


Article Metrics

Abstract view : 64 times
PDF - 20 times

Refbacks

  • There are currently no refbacks.






Indexed:
 
  

 

Cover Design   : Muhamad Zainal Mutaqin

Banner Design : Salam Aryanto

Creative Commons License
COMPILER is licensed under a Creative Commons Attribution 4.0 International License.

COMPILER P-ISSN  : 2252-3839 and E-ISSN : 2549-2403

Page View : free web stats

Compiler Statistics